General inquiries

For questions related to platform features, pricing, account management, or policy clarifications, our general support team stands ready to assist. Please provide a concise description of your topic to help us route your inquiry accurately.

• Contact channel: [email protected]
• Subject line guidance: specify the topic (for example, “Pricing Question” or “Account Assistance”).
• Response expectation: within 1 business day for standard inquiries; urgent issues will be prioritized and acknowledged promptly.

Developer submissions

Oguke welcomes collaborative opportunities with developers and third-party partners. To streamline the review process, please submit a complete package with clear, actionable details that demonstrate alignment with our platform standards.

• Company name and primary contact information
• Overview of the integration or app, including use case, target audience, and value proposition
• Technical architecture overview, API endpoints, and authentication method
• Security, privacy, and data handling considerations; include links to privacy policy and any data processing agreements
• Supported platforms, SLAs, and expected timelines for deployment

Submit the package to [email protected] with the subject line “Developer Submission – [Your Company Name]”. Our partnerships team will acknowledge receipt within 2 business days and proceed with a structured review timeline.

Response times and service levels

Oguke maintains transparent expectations to help you plan effectively. Typical timelines are as follows:

• General inquiries: initial acknowledgement within 1 business day; final resolution timelines vary by complexity.
• Developer submissions: acknowledgement within 2 business days; technical review and follow-up within 5–10 business days.
• Policy, security, or compliance inquiries: escalation within 1 business day to the appropriate security or policy owner.

For urgent matters, please indicate urgency in the subject line (e.g., “URGENT”) to enable prioritization and expedited handling.